WHY E-MAIL MARKETING?
These days, the correct (read: legally advised) way to build a list is through a double opt-in process. This mains that a person will sign up for an e-mail list via some kind of web form. Then, that person will receive an e-mail asking them to click on a link to confirm their desire to be added to that e-mail list. This is thanks to the CAN-SPAM Acts of 2004 and 2008, and they are the best thing to happen to small businesses. Why? Because now everyone who signs up for your list is double-sure they want to be communicated to from your company, and have confirmed the desire to receive your information. They literally asked for it. So, to not appreciate the importance of that kind of lead generation would be mind-boggling.

GET AN E-MAIL MARKETING ACCOUNT
The best way to do E-Mail Marketing blasts is through an E-Mail Marketing service. Try MailChimp, Constant Contact, AWeber, of whatever service you’re comfortable using. Once you get this account set up, you can create opt-in forms for your customers and visitor to fill out and sign up for your list!

GROW THE LIST
Place this form on your social media channels, especially using an App on Facebook. Place this form on any landing pages you direct traffic to. Last but not least, and actually most importantly, place this form on pretty much every page of your website and blog. I say “pretty much” because you wouldn’t want this on a shopping cart page because it might distract from the customer making a purchase. So, other than any page where a purchase can be made, place your e-mail form on there.

INCENTIVIZE THE SIGN-UP
Give people a reason to sign-up. Offer them a free e-book, or a massive discount, or special perks they can only receive by being a member of your e-mail list. Make it juicy and very valuable. The customer is allowing you to contact them, so give them something of equal or greater value. This is where you start to prove yourself and your company’s worth…so make it really really good!

FREQUENCY
Contact your list semi-monthly. Depending on your business, and how you set up your e-mail strategy will determine exacts, but generally speaking about twice a month is acceptable. Not enough contact and people will cool off and forget about you. Too much contact runs the risk of making people sick of you.

THE ACTUAL E-MAIL
Don’t clutter the e-mail with too much information. Just like any marketing you do, always have one major call-to-action and maybe about 2 or 3 minor ones just in case the main push doesn’t generate clicks. That is also the key here. Generate clicks. You want people to click on that e-mail and go where you direct them (most likely a particular page on your website). Your e-mail is for whetting the whistle and not giving the customer an entire novel to read. They’re not going to sit there and read a long e-mail anyway.

ANALYSIS
Of course, there are a few more topics to cover, and we will in later posts, but this should get you off to the races. Remember to analyze every single thing you do. Analyze open rates (they should be above 20%…don’t get upset if more people don’t open your e-mails than do open them…that’s pretty standard). Analyze click-through rates (these should be double-digits if you’re doing a great job, but again, don’t sweat it if you see “11%” because that is actually a good number). Analyze what links your recipients are clicking on. Are they clicking on the latest blog posts? Are they clicking on social media sharing icons? Are they clicking on your main offer all the time? Analyze every nook and cranny, so you know what your list wants, and give them more of that!

If you need some more advice for your particular business, then just contact us with any questions and we’d be more than happy to help you out! Happy list building!

Have you ever wondered why your automated posts aren’t getting the results you want? How about when you post the same piece of content on 10 different social networks, and there’s no bump in your website traffic? What’s going on? Does Social Media NOT WORK? I’m here to give away a Social Media Marketing secret that’s will be pretty obvious once I divulge it, but yet most marketers and Small Business owners don’t take the extra step in their strategic thought process to get to it.

Here it is: Each different Social Network has a different personality, and once you know how to address that particular personality, you’ll start seeing better results almost immediately. It’s like you’re trying to play basketball like you would play football, and drawing up basketball plays for a soccer game. While all of these are “sports,” you don’t approach each one with the same philosophies and strategies. Just like you can’t communicate with a rocker, a yuppie, a geek, and a cowboy the same exact way and be just as effective, you need to know your audience. You might even be speaking to a geeky cowboy, but you’ll talk differently if you’re at the rodeo with the same person than you would if you were at Comic-Con. I digress, but you get the point. Let’s talk about each of the Big 5 Social Networks used in business right now, and how to best communicate using each.

1. FACEBOOK

Facebook is the Big Boy on the block. Everyone has a page on Facebook and everyone is mesmerized by the potential of having all 1 billion Facebook profiles as their clients and customers. Hold yer horses right there. Facebook users are mostly not interested in your company. At least not in the “buy now” and direct sales/e-commerce kind of way.

When people sign on to Facebook, they want to see what their friends are up to, how the baby is, what’s Fido gone and done now, or what their crazy brother-in-law is posting now about whatever the political topic du jour is. What are the two things Facebook users constantly complain about? Privacy issues number one, of course, but the second biggest complaint are the ads and worrying about Facebook starting to charge money for something people use 6 hours a day on average and connects them to their entire social circle and have used completely free for years now…but I digress.  Facebook is essentially best for B2C companies. If you are a B2B, you’ll be better off on LinkedIn, but that doesn’t mean you should ignore the biggest social network going right now. Just proceed accordingly and strategically.

To use Facebook most effectively is to do two simple strategies. First, is to take out some Facebook Ads which are heavily targeted to your exact customer and get more people to Like your page. Second, is to get your current customers to like your page so you can do the most important thing you can do on Facebook: build a strong relationship with them. Think of Facebook as mostly a publicity and customer relations tool. Post high-value, highly interesting content which your exact customers and target market want to see, and you’ll start building that relationship and trust. Then, when potential customers are ready to buy a product or service that you sell, you’ll be top-of-mind and the one they call…because you’re now essentially like one of their other friends. You’re trusted, friendly, and “there for them.”

2. TWITTER

Twitter is an interesting little beast. It’s widespread usage tells you that it’s incredibly popular, which it is, but it’s effectiveness in driving conversions and sales is sinking faster than the Titanic with Billy Zane on board. This past year, a whopping 0.2% bought through Twitter links. That’s zero-point-two percent. Want perspective? E-Commerce sales went up 17%, and 24% of all retail site traffic came from smartphones and tablets through Email Marketing efforts. So, what’s it good for? Absolutely something, don’t you worry.

Twitter is great as a place to learn about other things, things that are “trending” and what is making the rounds. Many journalists and writers use Twitter for the links that are posted. Professionals use it for the same reason. Twitter can drive traffic and awareness to your blog and website. From there, you capture leads, and go through your conversion process.

The best practice for Twitter, because there is so much noise on the network, is to get an account with a scheduler like HootSuite, TweetDeck, or whichever one works best for your tastes, and schedule out posts during peak hours (varies for industry, but it’s basically work hours in the mornings and weekends). Since many professionals use Twitter for professional reasons, there are your best chances to get your links clicked on.

Schedule out a few of your blog posts every day, and it’s OK to recycle and repeat on Twitter because of all the noise and constant Tweeting. Just don’t schedule the same exact post over and over again every hour for three days straight. Mix it up a good amount. Don’t forget to use hashtags that your potential customers and journalists who might write stories about you might be using to find your links and Tweets.

3. LINKEDIN

When you sign on to LinkedIn, are you interested in seeing your co-worker’s dog wearing a scarf and sunglasses? No. However on Facebook, you might “Like” the photo if it was funny or cute enough. LinkedIn is all business. Now, that doesn’t mean be a stuffed suit robot, but it does mean to keep it professional or at the very least “business causal.” Don’t say or post anything on LinkedIn that’s too personal, TMI, or something you wouldn’t say at a business networking function. Because that’s exactly what LinkedIn is…a business social network.

Join a few groups, engage in conversations, and make some good B2B connections. You can also use LinkedIn to get referrals from colleagues and those in your networks when you’re looking to make a few new hires. Post some great ideas for those in your target market and remember, it’s still social networking so if someone asks a question don’t be “that guy” who just immediately tries to close a deal right then and there. Help the person, answer the question, follow up, build that relationship. I see so many poor social networkers jump on LinkedIn and start blasting groups with their pitches and trying to get people to buy something. Just relax, nurture the relationship and you’ll do just fine.

Last thought, make sure your business has a business profile on LinkedIn and take out some LinkedIn advertisements if you’re a B2B company. They have started to embrace advertising on their network and so you should as well.

4. PINTEREST

Pinterest is all about pictures, ideas, and visuals. If you’re a writer, you may have a problem gaining traction on Pinterest. Even a photographer or a graphic designer, someone who’s very very visual and so is their service, might have issues because of the average Pinterest mindset. Pinterest is basically an “ideas board.” People see things either on Pinterest or elsewhere online and they “pin” that graphic to their online “pinboard.” However, a photographer is going to get “repinned” way more than they’re going to get calls for work.

Pintest for business purposes is very much a B2C tool and very heavily effective with e-commerce sites with shopping carts and a good number of product to sell, and new products which are added to the stores often. The Etsy crowd were the first ones to start seeing monetization, because it was a perfect marriage of both websites’ demographics and interests. With Pinterest, you can Pin every single one of your shopping cart items to your Pinboards, put your price and links back to the original shopping cart item,and there you have it.

Pinterest users can search by price, item style, etc, and if you put your shopping cart item, with the price, and a link back to your website’s exact shopping cart item you’re displaying, then you’re using Pinterest properly for monetization of your e-commerce business.

Don’t have an e-commerce business? Then you can still get some traction with videos. Because Pinterest is highly visual, videos work great for business, because the Pinterest user can still watch a nice visual piece and learn something about your company, your services, your expertise, or especially learn something you share with them!

5. GOOGLE PLUS

I’m going to say something that most people aren’t going to like. I should say more Googlers aren’t going to like. The prime purposes, right now, for using Google Plus are for brick-and-mortar businesses and for enhanced Search Engine Optimization (SEO). Google Plus is still very new, and it’s morphing daily into more and more of an “all things Google, all in one place” kind of network as opposed to it’s own “Facebook competitor.”

If you’re a brick-and-mortar company (one with a physical location which customers and client can come visit), then you want to have a brand page on Google Plus. In addition to that brand page, you should have a Google Place page, and then merge the two together. Google is starting to call this “Google Local” with more frequency. This will help you with reviews, and help your business have complete information when someone around your area searches for your business and see the Google Maps picture with a bunch of pins from your competitors. Getting your Places and Brand Page merged to be one verified business will help you on your way to better local rankings.

Right now, Google hasn’t fully admitted this, but many SEO specialists swear that posting your blog posts on Google Plus enhance your SEO for the keywords contained in the title and content of that posted blog link. This makes sense, because Google would naturally want people to use their new Social Network, and what better carrot to entice us all than better rankings on their search engine results, right?

As more and more people connect their accounts, YouTube becomes more integrated, the new Communities areas start filling up, and you start getting used to Google’s social network, you’re going to use it more and more so you may as well jump on  there now and start getting familiar, because there’s a good chance it can be now just an important part of a piece of your marketing strategy, but an integral part in the near future. Hey, at the very least, you learn something new, right? How bad could that be?

6-ish. BONUS NETWORK: YOUTUBE

YouTube is a bonus one, because it’s not truly a “social network” but it’s more and more becoming one. Even though it’s heavily integrated with Google Plus, and it’s still a hybrid of search engine and video wasteland, YouTube is focusing more and more on profiles (even if they are connected to your Google Plus account), subscriptions and comments.

Your videos are starting to be ranked like websites are ranked. Not only is YouTube optimizing their search results like Google with keyword and title relevancy (which is owned and run by Google, so no surprise here), but User Engagement (amount people Like/Thumbs Up, Comment On, and Subscribe) is being counted more and more. When you start putting out videos regularly, and all of them start getting great engagement ratings, then all your videos (even the ones with poor engagement) will start ranking higher because you’re now viewed as a “trusted source.”

So, while YouTube is a hybrid of everything, it’s still incredibly important to your marketing strategies, especially since more and more videos are embracing video every year that passes.

So there you have it! Now, you’re ready to get to work! What’s that? We gave you too much work? That’s OK, because that’s what we’re here for. Contact Us and let’s talk about how we can help, or at least consult with you to help you figure everything out and get a plan together with you. You could always take our online marketing classes, too, which will help give you even more information and help…and the classes come with free consultations. Happy Marketing, and we’ll talk to you soon!

1. No Clear Call-To-Action on Web Pages

The first step is what happens when someone comes to your Home Page. This is one of the biggest issues, and creates an incredibly high Bounce Rate (people come to your site and leave immediately without doing anything). High Bounce Rates = Bad Website. Most visitors will leave a site if they become confused or can’t easily find what they are looking for. Let’s fix this.

You’ll need a clear Call-To-Action (CTA) on every page, especially the Home Page. A Call-To-Action is a main element, picture, box, messaging, etc which instructs the visitor what you want them to do above all other options. Whether it’s a slider on the home page, or an email sign-up form, or your blog posts, you must have a clear and clean instruction for what you want the visitor to do now that they’re on your website. If you’re selling shoes, then put some pictures for shoes on the home page and a few links and pictures to purchase your shoes. Make it obvious and the main thing that sticks out on the page. It’s preferable to have two Calls-To-Action, but don’t make them both the same size and importance. There should be a main CTA, and a secondary one.

This goes for your interior pages, as well. Nowadays, with blogs and search engines pulling up the most relevant information for any and every search query, not every user will come to your site through your Home Page. This is important to know that you will need a main Call-To-Action on the interior pages as well. Maybe your Blog’s CTA is the blog article itself, but the secondary CTA is your e-mail sign-up form, for example.

2. Website Isn’t Properly Optimized for Search Engine Rankings

In today’s world of Search Engines dominating the world we live in, have a website that’s not properly optimized for maximum Search Engine rankings is a huge mistake. If you can’t be found, then you’ll either have to buy traffic to your website, or you won’t have any traffic at all, because you won’t exist in the eyes of the search world.

For a longer list of Search Engine Optimization (SEO) Tips & Tricks, please read our article on that subject, but here’s a quick over view so you know what you’re looking for. You want to make sure you know which KeyWords you want to rank for, how much competition there is for those KeyWords, and also place those KeyWords throughout your pages, page titles, web page addresses, and in the ALT Tags of your images. Don’t over-do it. Just follow the best practices guidelines and you’ll be rising in the rankings in no time (if you constantly keep doing it, of course).

Also, make sure that you create an XML Site Map and submit that Site Map to Google and Bing through each of their Web Master Tools Accounts.

3. No Social Media integration

Much like Search Engines, Social Networks are also ubiquitous these days, and offer a great deal of visibility opportunity for your business. It’s very easy to put in a free WordPress plugin (if you’re using WordPress), which will automatically place Social Media sharing buttons at the end of every Blog post on your website. You can also enter in a line of code to allow visitors to Like your Facebook page or Follow you on Twitter without ever leaving your website! This is great functionality, and the combined possibility of allowing sharing and capturing social fans is immensely powerful.

Another great idea is to replace your default commenting area in your blog articles with a 3rd Party platform which can help encourage sharing. For example, Facebook Comments will allow the poster of the comment to allow that comment to be visible on their Facebook Profile and in their News Feed so their friends can see that they’ve commented on your Blog article. This increases the opportunity to connect with others without having to do anything (and for FREE, too).

4. Not Tracking/Analyzing results/progress

If you didn’t know how many visitors were coming to your site, how would you know if you had increased traffic? If you didn’t know where they were coming from, how would you know which off-site efforts were working? If you didn’t know what pages on your website your visitors were viewing, how long they were viewing each page, and which page they left on, then how would you be able to know how well your website is working, what’s working, and where you need improvement? You wouldn’t be able to fix anything.

Good news. Google Analytics does all that…and then some. The best part? It’s way more than most websites will ever need, and it’s all free! Install Google Analytics on every single page of your website, especially your shopping cart and all pages throughout the entire checkout process (if you sell online). Now, you’ll be able to see which pages get the most views, which pages people your site leave on, and even how much money you’re making! It’s truly one of the most helpful tools available on all of the Internet that will help your business.

5. Not Having Strong Lead Generation Element (aka E-Mail List Sign-Up)

When a visitor comes to your website, they are most likely a potential customer. They are on your website looking for something. Imagine you have a brick-and-mortar (aka “real life”) store front, and you could capture most of the personal contact information of everyone who walks in the store. Would that be helpful to you? You better believe it. Yet, many many websites don’t have a clear and inviting way for these visitors to sign-up for your email list. Instead, they make the visitor not only work to find the sign-up form, but don’t convince them that it’s a good move.

Instead of just having a “Sign Up for our Email List” form, incentivize them with giving them something for signing up. This also helps you know what kind of people are signing up for your list. Also, you’re making the sign-up form more obvious. Maybe give away an E-Book when they sign up. Something of value that they would want, and by the nature of your offer you’ll know what the person is looking for, because that offer was valuable enough to them to sign up.

Finally, telling them what they can get from signing up goes a long way to them actually signing up. For example, a travel website with the form reading, “Sign Up for our Weekly Travel Tips and Suggested Destinations” will get way way more sign-ups to their E-Mail List then just the plain, vague and boring request in the above paragraph.

E-Mail is one of the best forms of communication with your customers and potential customers. Reason being is because these days the user has to go through a double-opt-in process. hey fill out the form, and then have to click a link in their e-mail to confirm they want to be on your E-Mail List. The person who goes through that process really is interested in hearing what you have to say and doesn’t mind you telling them about it periodically. So, treat them with the respect they deserve as your best prospects and those who are ready to find out more about your company, products, and services.

There you have it. If you notice that you are making one or two of these mistakes, they are easy fixes. If you notice you are making all of these mistakes, then thank goodness you found out now before it’s too late! We offer a Marketing Course which is done online and will give you all kinds of immensely valuable information like the tips above. If you’re making more than one of these mistakes, you might be making mistakes in other areas of your business, too, which could be inhibiting you from attaining your desired business goals and success. Call us if you have more questions, or just comment below and let us know what you think! As always, thanks for sharing this and for your comments!

1. Understand How It All Works Together
I was going to make this one the last one and tie everything up nicely, but people are impatient nowadays, so let me give you the most important one first, then randomly spread the other ideas around.

You need to understand how all of the different elements of your business work together to create one finely-tuned machine. You have your branding and messaging, your sales staff, your website, your social media, and your advertising. You also have your products and your e-mail list and your employees. Let’s quickly work this out, and in a later blog post we can get more detail focused, or just contact an expert marketing strategist for some friendly advice.

Your branding and messaging must be clear and aspirational to your target marketing and customers. Those customers need to see that messaging in your advertisements, social media marketing, and read it on your website blog.

Your website must be able to capture customer information (i.e. sign them up to an email list), direct them to your social network pages, and provide them with a clear path to find the information and products they’re looking for on your site.

Your social media pages should have a very clear and easy way to send your traffic back to your lead-capturing website, and the source of all this great content: your blog.

Your advertising should speak with your brand voice, attract customers to a landing page on your website or social network page, and capture their information into the same list as your website’s standard lead generation strategy does.

Start with your website, because you own that and it’s not going away unless you go away. Your website should be the main hub of all information, and everything should be directing traffic, leads, and customers into your website.

2. Repeat Business…Keep Them Coming Back
Your customers are your best friends. They put the roof over your head, and keep the lights on. Why wouldn’t you want to see your best friends more often, right? Once you have a customer, do everything you can to get their information. You’re not going to spam them or annoy them (at least I hope not!). Rather, you’re going to occasionally keep in touch with them, check in on them, and remind them that you would love to see them again soon.

Let’s say you’re the owner of a restaurant, then you can offer them social media only specials of the day, or leave comment cards with the bill, or offer them a free desert on their birthday. Or, maybe you own (or work for) a car dealership. You can call on your customers to see how they’re loving the car you sold them and remind them about the great benefits of keeping the car maintained. Remind them how your staff knows that car inside and out and would love to help keep it on the road and never break down on them.

Whatever your business is, there are things you can do to reach out in a helpful and friendly way. Make sure you do this from a purely helpful frame of reference and not as an up-sell. The up-sell will take care of itself when your customers know for a fact you’re taking care of them and their needs.

3. Referrals, Referrals Referrals
Now we have our best friends, aka customers and clients, coming back more often. Let’s ask them to do some free advertising for us. Ask them to post on Facebook or tweet on Twitter about how much they enjoyed your business or service. Incentivize them if you like. Maybe offer whomever spreads the word a free desert, free standard oil change, whatever you can offer that would be cheaper than an ad and more effective.

Why is this more effective? Because people will believe other people’s word over any advertisement they hear or see. Social Proof is what it’s called, and it’s one of the most effective (and cheapest!) forms of marketing.

What if you’re a realtor? Then referrals are an absolute must in your field as you most likely already know. In real estate, 99% customers won’t buy more than once every 5-10 years, so your referrals are your life-line to a great percentage of your sales opportunities.

Also, on your blog, have social sharing buttons so those who found your blog post interesting can share it on their social networks and/or with their friends and colleague.

Hey, look at that, at the bottom of this blog right here are a few social sharing buttons! Maybe you should give it a shot, click a few, and kindly share this post with some of your friends and colleagues. We would really appreciate it, and it’ll make you look really smart for directing other business owners to the valuable information you’re getting right now.

4. Keep the Mindset Which Got You Here
When you first started your business, you knew the risks and the challenges. That didn’t deter you, though, did it? You forged forward against all odds, put in the extra work and did everything it took, and more, to get the job done and grow your company.

Then, you start getting busier in the day-to-day, and you start to get used to the sales and the money that you’re now counting on to maintain your standard of living. You now have a different mindset. While you would love to still keep growing, the fear of losing what you’ve built up forces you to reverse your thinking and you suddenly stop taking the risks and doing many of the things which worked for you in the beginning.

Then, your business starts to level off, plateau, and eventually (if it hasn’t already at this point) start to wane and slide. Why?

Because you stopped taking risks. You have the experience now of what worked and what didn’t work. You can’t afford to take risks, you say? Well, with competition and technology constantly improving, and customer desires constantly changing, you simply can’t afford not to take risks. Risks, well I should say calculated risks, are just a part of the nature of being in business. If you’re afraid of calculated risks and trying things out to keep the company growing and remain competitive, then close up shop and work for someone else.

Reverse that reversed thinking and start thinking of strategic ways to get your profits growing.

5. Create an Efficient Pay Per Click (PPC) Ad Campaign
So, let’s finish up with a calculated risk option that is far less risky than you might think. We are going to quickly go over creating an efficient Pay Per Click (PPC) Ad campaign. Circle Marketing has a blog on split-testing PPC Ads, so please see that as we won’t cover it here, due to space.

First thing to do is keyword research. Use Google’s AdWords Keyword Tool, and find the best combination of volume and relevancy to pick the best ones. This is more of an expert’s job, so just contact us, and we can help you get this optimized.

Next, create aspirational copy and an image for the ad (unless it’s a text-only ad) that is very targeted. Create a few different versions of the ads, and do the split-testing model for very little money up-front until you find the ad or ads which have a far superior click-through rate.

Next, create a couple different landing pages. A great landing page delivers on the promise the ad made, and gives more information, incentive to order right then and there (or at least the very least capture the potential customers’ information), and have a very clear and appealing call-to-action to encourage the conversion into either a lead or customer (depending on your offer).

Once you found the best ads with the best click-through rates, and used analytics to find out which landing page was converting the highest numbers, we now know what is working and what isn’t. Here’s where we spend our money knowing what our educated projected ROI will be.

Instead of spending hundreds (or thousands) of dollars on a campaign you hope will work, you now have spend a coupe hundred to test the PPC ad and now can spend the large balance of the Ad Campaign’s budget on what you know for a fact works.

Of course, all of these are very broad strokes kind of advice, and every business and strategy needs to be honed and developed with your specific business in mind for maximum effect and ROI. If you have any questions, please comment below and we’d love to answer every single one of them! Talk soon, and enjoy growing your business!